OUR STORE POLICIES

Privacy Policy

Your privacy is of utmost importance to us. Our privacy policy outlines how we collect, use, and protect your personal information. We ensure that your data is handled securely and in accordance with all applicable laws and regulations.

We accept a variety of payment methods, including credit/debit cards and other digital payment platforms. All transactions are securely processed, and your payment information is encrypted for your protection.

Processing Time: Orders are typically processed within 1-3 business days.
Shipping Methods: We offer express shipping by Thailand Post within Thailand.
International Shipping: We ship worldwide. Please note, international customers are responsible for any customs and import taxes that may apply.
Tracking: Once your order has been shipped, you will receive a tracking number via email.

Returns: We accept returns within 30 days of delivery. Items must be returned in their original condition, with all tags attached.
Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order.
Faulty Items: If you receive a defective or damaged item, please contact us immediately for a replacement or refund.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error has occurred on our part.

To help you find the perfect fit, we provide a detailed size guide for our products. Please consult the size guide before making a purchase to reduce the need for exchanges due to sizing issues.

Our customer support team is here to help! If you have any questions or concerns, please contact us via email at [makai.officialbkk@email.com] or through our website's contact form.

MAKAI reserves the right to update or modify these policies at any time without prior notice. Your continued use of our website and services following any changes indicates your acceptance of the new terms.

Thank you for choosing MAKAI for your fashion needs. We look forward to serving you!